For airport pickups: Step 1, let us know your flight’s arrival time. Don’t worry, we wait for free if you’re late. In Step 3, please provide your flight number.

FAQ Selection

Basic information:

The meeting point for your airport transfer pick-up is the Java Coffee Shop at Brussels Airport. To locate the Java Coffee Shop, please follow these steps:

  1. After exiting your flight, go through passport control and head to the baggage claim area to collect your luggage.
  2. Once you have your luggage, follow the signs for ‘Arrivals’ or ‘Exit’ to reach the arrivals hall.
  3. In the arrivals hall, the Java Coffee Shop is centrally located, but slightly to the right. Look around or ask airport staff for assistance if needed.
  4. Proceed to the Java Coffee Shop, where your driver will be waiting for you with a sign displaying your name.

If you encounter any difficulties in finding the Java Coffee Shop or your driver, please contact our customer support team for assistance. We are committed to ensuring a smooth and hassle-free airport transfer experience for you.

At our company, we understand that punctuality and reliability are crucial for airport transfers. While we don’t provide real-time driver location tracking, there’s no need for our customers to anxiously monitor their driver’s location. Our experienced and professional drivers prioritize punctuality and are committed to arriving at your home or office promptly for pick-up. We kindly ask you to be ready and prepared to leave at the scheduled time to ensure a smooth and stress-free journey to the airport. You can relax and trust in our timely service, knowing that we are dedicated to providing you with a pleasant and punctual transfer experience.

    If you can’t find your driver, please don’t worry. Make sure to check the Java Coffee Shop in the arrivals hall, as your driver will be waiting there, holding a sign with your name on it. If you still cannot locate your driver, contact our customer support team immediately at +32485602110. They will assist you in getting in touch with the driver and provide further guidance if needed.

    Delayed? – No worries, we monitor flight schedules and adjust your transfer accordingly. Cancelled? – Please inform us via phone at +32485602110 or email at

    General information:

    We accept cash and all major debit and credit cards, as well as various online payment methods.

    No, the vehicle you book is reserved exclusively for your group, ensuring a private and comfortable transfer experience.

    Yes, we can accommodate special luggage. Please inform us in advance in the comments at the last step of the booking about the type and size of your special luggage when making your booking.

    If you haven’t received your booking confirmation email, please check your spam or junk folder. If you still can’t find it, contact our customer support at +32485602110 or

    We use industry-standard encryption and secure payment gateways to protect your card and personal details during the booking process.

    No, we do not charge any additional fees for debit or credit card payments when you pay to the driver.

    Yes, we can provide child seats upon request. Please let us know the age and weight of the children when making your booking so we can provide the appropriate seats.

    Yes, you can change your vehicle if your group size changes. Please contact our customer support as soon as possible to make the necessary adjustments to your booking.

    Travel issues:

    To request a refund, please contact our customer support with your booking details and the reason for the refund request.

    You can request a receipt or invoice by contacting our customer support with your booking information.

    After your taxi transfer:

    Rest easy, we track flight schedules and update your transfer as needed. No action is required from you in case of a delay.

    If you’ve left an item in the car, please contact our customer support immediately with the details of the item and your booking information. We’ll do our best to help you retrieve your belongings.

    If you’re running late for your transfer, please inform our customer support as soon as possible. We will do our best to accommodate your new pick-up time, subject to availability.