Step-by-step guide
How to book your transfer
Book your Brussels Airport transfer in 3 simple steps. Takes less than 2 minutes. Fixed prices, instant confirmation, and your driver will wait for free if your flight is delayed.
1
Plan your trip
Enter your pickup and drop-off details
What to enter
- Pickup address – Start typing and select from suggestions. For airports, type "Brussels Airport" or "BRU".
- Drop-off address – Your hotel, office, or home address. Be specific: include building number.
- Date & time – For airport pickups, enter your flight landing time, not when you expect to exit.
- Passengers – Select how many people will travel (including children).
- Luggage – Enter check-in bags and carry-on bags separately. This helps us assign the right vehicle.
Flight tracking: We monitor your flight automatically. If it's delayed, your driver adjusts—no action needed from you.
Extra options: Click "+ Extra stop" to pick up a colleague. Click "+ Retour" for a round-trip booking.
2
Select your vehicle
Compare options and choose the best fit
Understanding the options
- Review vehicle cards – Each shows passenger capacity, luggage capacity, and price including all taxes.
- Check the icons – = passengers, = check-in bags, = carry-on bags.
- Click to select – A checkmark appears on your chosen vehicle.
- Review the map – Scroll down to see your route, distance, and estimated duration.
- Click "Book selected" – Proceed to final step.
Best value: Economy Sedan is perfect for 1-3 passengers with normal luggage (2 check-in + 3 carry-on).
Groups: Traveling with 4+ people or lots of luggage? Choose Comfort Minivan or Business Minibus.
3
Confirm your booking
Enter your details and choose payment method
Final details
- Your name – Enter the passenger name (shown on driver's sign at airport).
- Phone number – Include country code. We'll send SMS updates.
- Email – Confirmation and invoice will be sent here.
- Flight number – For airport pickups only. Helps us track delays.
- Special options – Check "Child seat needed", "Quiet ride", or "English-speaking driver" if required.
- Payment method – Cash, card to driver, or secure online payment via Stripe.
- Click "Book now" – Done! Confirmation arrives within seconds.
VAT invoice: Reply to your confirmation email with company name, address, and VAT number. We'll send the invoice within 24 hours.
Special luggage: Use the "Comments" field for bicycles, golf bags, skis, pet carriers, or medical equipment.
Luggage capacity guide
Different vehicles fit different amounts of luggage. Use this table to choose the right option.
| Vehicle | Passengers | Check-in | Carry-on | Best for |
|---|---|---|---|---|
| Economy Sedan | 3 | 2 | 3 | Solo or couple |
| Economy Estate | 3 | 3 | 3 | Extra luggage |
| Business Sedan | 3 | 2 | 2 | Corporate travel |
| Comfort Minivan | 7 | 7 | 7 | Families, groups |
| Business Minivan | 7 | 7 | 7 | Executive groups |
| Minibus XL | 14 | 14 | 14 | Large groups |
Oversized items: Skis, bicycles, golf bags, musical instruments, strollers—mention them in comments. We may need a larger vehicle.
Which vehicle do I need?
Find your situation below to see the recommended vehicle.
Business solo trip
1
1
laptop
Flying for a meeting. Need WiFi and workspace.
Business Sedan
Family with child
3
2
stroller
Parents with toddler. Need child seat.
Economy Estate
Solo traveler
1
1
Simple door-to-door service.
Economy Sedan
Friends trip (4 people)
4
4
Weekend trip with friends.
Comfort Minivan
Golf trip
2
2
golf bags
Couple with full golf equipment.
Comfort Minivan
Conference group
8+
8+
Team arriving together.
Minibus XL
Frequently asked questions
Basic information
Where is the meeting point at Brussels Airport?
The meeting point is the Java Coffee Shop at Brussels Airport arrivals hall. After exiting your flight, go through passport control, collect your luggage, and follow signs for 'Arrivals' or 'Exit'. The Java Coffee Shop is centrally located, slightly to the right. Your driver will be waiting with a sign displaying your name. If you can't find them, call our 24/7 number: +32 16 79 09 95.
How can I be sure my driver will arrive on time?
Our experienced drivers prioritize punctuality and are committed to arriving promptly. While we don't provide real-time location tracking, we kindly ask you to be ready at the scheduled time. You can trust our timely service—we're dedicated to providing a pleasant transfer experience.
What if my flight is delayed or cancelled?
Delayed? No worries—we monitor flight schedules and adjust your transfer accordingly. No action needed from you.
Cancelled? Please inform us via phone at +32 485 60 21 10 or email at info@taxibrusselsairport.com.
Cancelled? Please inform us via phone at +32 485 60 21 10 or email at info@taxibrusselsairport.com.
I can't find my driver. What should I do?
First, check the Java Coffee Shop in the arrivals hall—your driver will be holding a sign with your name. If you still cannot locate them, contact our customer support immediately at +32 16 79 09 95. We'll assist you in getting in touch with the driver.
General information
Which payment methods are available?
We accept cash and all major debit/credit cards (Visa, Mastercard, Apple Pay, Google Pay), as well as secure online payment via Stripe. No extra charges for card payments to the driver.
Will anyone else be travelling in my vehicle?
No. The vehicle you book is reserved exclusively for your group, ensuring a private and comfortable transfer experience.
Can you accommodate special luggage?
Yes! Please inform us in advance in the comments field during booking about the type and size of your special luggage (bicycles, golf bags, skis, musical instruments, strollers, etc.).
Can you supply child seats?
Yes, we provide child seats free of charge upon request. Please let us know the age of the children when booking so we can provide the appropriate seats (rear-facing for infants, booster for older children).
My booking confirmation hasn't arrived. What should I do?
Please check your spam or junk folder first. If you still can't find it, contact our customer support at +32 485 60 21 10 or bookings@taxibrusselsairport.com.
How do I know my card details are safe?
We use Stripe, a PCI-certified payment processor trusted by millions of businesses worldwide including Amazon, Google, and Booking.com. Your card details are fully encrypted and never touch our servers.
My group size changed. Can I switch vehicles?
Yes! Contact our customer support as soon as possible to make adjustments to your booking. We'll help you find the right vehicle for your updated group size.
After your transfer
How do I get a receipt or VAT invoice?
Reply to your confirmation email with your company name, address, and VAT number. We'll send a proper VAT invoice within 24 hours.
How do I request a refund?
Contact our customer support with your booking details and the reason for the refund request. Free cancellation is available up to 24 hours before pickup.
I left an item in the car
Contact our customer support immediately with details of the item and your booking information. We'll do our best to help you retrieve your belongings.
I will be late for my transfer
Please inform our customer support as soon as possible. We will do our best to accommodate your new pick-up time, subject to availability.
Ready to book?
Enter your details below. Instant confirmation, fixed prices, no hidden fees.
